Now, more than ever, organizations like Presby’s Inspired Life need to take offerings to a higher level to meet the ever-changing needs and expectations of residents. That desire is where Presby’s Service from the Heart was born, and our mission to continually improve Presby’s Inspired Life service is woven into the overall fabric of our ministry.

Presby’s Service from The Heart is more than just a customer service initiative. It is a culture of fun, interactive strategies designed in such a way that everyone plays an important, vital role in its success. The program’s goal is the sustained, high level of satisfaction among residents of all of the Presby’s Inspired Life communities.

Inaugurated in 2010 as a component of a comprehensive strategic plan, the ultimate goal of the initiative is for each team member to continuously provide outstanding customer service that not only meets but exceeds customer expectations.

Remember, excellent service at Presby’s Inspired Life starts with you!

To nominate an individual for a Heartfelt Moment, click here. 


The Distinguished Service Awards provide an opportunity to recognize those team members who consistently embrace excellence in all they do: anticipating resident needs, responding with respect and compassion to those in their care, and going the extra mile without being asked.

Nominations may be submitted by team members, residents or family members/friends in the following categories:

• Team Member of the Year
• Caregiver of the Year – Nursing
• Caregiver of the Year – Non-nursing
• Outstanding Advocacy
• Nurse of the Year
• Leader of the Year
• Manager of the Year
• Innovator of the Year
• Service from the Heart/Customer Service Excellence Award

The Distinguished Service Awards are meaningful ways to recognize and say thank you to team members for their commitment to excellence in providing exceptional Presby’s Inspired Life service and the highest-quality care.

To see some of our past Distinguished Service Award winners, click here.


Our annual service awards are an opportunity to congratulate team members marking five, 10, 15, 20, 25, 30, 35 and even 40 years of service at Presby’s Inspired Life. Individually and collectively, each Presby’s Inspired Life service anniversary is a true inspiration, as it serves as a testament to the loyalty that we acknowledge and celebrate though these awards.

Dedicated Presby’s Inspired Life team members epitomize the excellent customer service that is increasingly recognized as a hallmark of our ministry. They bring “Service from the Heart” to life each day, as evidenced by the smiles on the faces of the residents at each of our retirement communities.

In recognition of our team members’ willingness to serve as a shining example to others, we demonstrate our gratitude for their tenure with us at the annual Presby’s Inspired Life Service Awards Dinner. In addition, team members select an item of their choosing as a remembrance of how their service touches the lives of so many who call Presby home.

To see some photos of past Presby’s Inspired Life Service Awards, click here.